Support Coordination Officer

Job Purpose

The Support Coordination Officer provides administrative, coordination, and operational support to frontline Support Workers and management teams within supported housing services. The role ensures that support delivery is accurately recorded, referrals and documentation are processed efficiently, and compliance with local authority, Housing Benefit, and commissioning requirements is maintained.

The postholder does not deliver direct support but plays a key role in enabling effective, compliant, and timely support provision.

Key Responsibilities

• Coordinate referrals, assessments, and support documentation in line with service procedures
• Maintain accurate and up-to-date service user records across internal systems
• Support the scheduling and coordination of support visits and appointments
• Act as a central point of contact for internal teams regarding support-related administration

• Ensure support logs, risk assessments, and support plans are completed, stored, and filed correctly
• Monitor documentation for completeness and escalate gaps or concerns to senior staff
• Support audit preparation by collating evidence, records, and reports as required
• Assist with maintaining compliance with commissioning, council, and regulatory standards

• Assist with Housing Benefit and Universal Credit administration, including evidence gathering and submission
• Liaise with local authorities, housing providers, and partner agencies regarding documentation and queries
• Track deadlines and outcomes relating to benefit claims and referrals

• Communicate professionally with support workers, managers, partner agencies, and commissioners
• Respond to queries in a timely and appropriate manner, escalating where necessary
• Support information sharing in line with data protection and confidentiality requirements

• Input, update, and maintain service data accurately
• Assist in producing reports for internal review, audits, and commissioning returns
• Monitor service trackers, spreadsheets, and databases

• Adhere to organisational policies, procedures, and professional boundaries
• Maintain confidentiality and comply with GDPR at all times
• Participate in team meetings, training, and supervision as required
• Undertake other reasonable duties in line with the role

Person Specification

• Experience in an administrative or coordination role, ideally within housing, health, social care, or support services
• Strong organisational skills with the ability to manage multiple tasks and deadlines
• Excellent written and verbal communication skills
• High level of accuracy and attention to detail
• Competent IT skills, including Microsoft Office and database systems
• Understanding of confidentiality, data protection, and professional boundaries

• Experience working within supported housing or commissioned services
• Knowledge of Housing Benefit, Universal Credit, or local authority processes
• Experience supporting audits or inspections
• Familiarity with support planning, risk assessments, or referral pathways

• Professional, reliable, and accountable
• Calm and methodical approach to workload
• Collaborative and supportive team member
• Respectful and non-judgemental attitude
• Commitment to equality, diversity, and inclusion

Safeguarding

This role requires an understanding of safeguarding responsibilities. Any concerns must be reported in line with organisational safeguarding policies.