Credit Operations Officer I Work from Office
We’re Hiring: Credit Operations Officer!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a Credit Operations Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually.Attach this together with your updated CV to become a priority applicant!
Role: Credit Operations OfficerWork Arrangement: Work from Office
Location: Philippines - Angeles (Pampanga)
Schedule: Morning Shift
Job Description:
The Credit Operations Team Member will be responsible for accurately and efficiently opening loan accounts in the Finacle core banking system. This role ensures compliance with internal policies, regulatory requirements, and service level agreements while maintaining high standards of data integrity and customer service.
Key Responsibilities:
- Loan Account Setup:
o Create and maintain loan accounts in Finacle as per approved credit proposals.
o Ensure correct mapping of loan parameters such as interest rates, repayment schedules, and charges.
o Creation of customers (CIF) in Finacle as per approved credit proposals.
o Creation of transaction accounts and offset accounts relating to lending applications.- Documentation & Verification:
o Validate all required documentation before account creation.
o Cross-check customer details and loan terms for accuracy and completeness.- Compliance & Controls:
o Adhere to internal credit policies, operational guidelines, and regulatory norms.
o Maintain audit trails and ensure timely reporting of discrepancies.
o Review of various reports to ensure processing within approvals and policy.
o Undertake all system maintenance relating to loans and overdrafts as per approval (i.e. amending interest rates, payment schedules etc)
o Pro-actively identify and flag any system errors- Coordination & Support:
o Liaise with credit teams, branches, and other stakeholders for smooth processing.
o Provide support for resolving queries related to loan account setup.- System & Process Management:
o Ensure proper utilisation of Finacle functionalities for loan operations.
o Identify and escalate system issues or process gaps for resolution.
Any other duties and responsibilities as delegated.
Qualification and requirements:
Competencies/Skills Required:
- Communication/Interpersonal: Work well with staff, customers and external contacts in providing a sound level of verbal and written communication skills in service delivery.
- Planning/Organising: Organise own daily actions to effectively achieve required outputs of department. Provide accurate and consistent information and take care with work to avoid errors.
- Analysis/Problem Solving/Initiative:
Refer complex matters for clarification or resolution, identify key issues and act to diffuse issues before they escalate.
Teamwork: Contribute actively and openly to team communication. Work closely with staff members, focussing on delivery of work output and results.
Desired Qualifications/Experience:
- Prior experience in credit operations or banking back-office functions preferred.
- Working knowledge of Finacle or similar core banking systems (Desirable).
- Strong attention to detail and accuracy in data entry.
- Good understanding of loan products and regulatory compliance.
- Excellent communication and coordination skills.
Non-negotiable skills & requirements:
- Banking and Data Entry / back office experience
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**