Assistant Team Leader - Property Manager (Onsite)
Assistant Team Leader (Management Level)
OPTIMAL Testimonial Video: drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view
About Us:
OptimalBooks is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfillment.
Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm.
About the Role:
As an Assistant Team Leader (Management Level), you will be responsible for the work quality and efficiency of a group of Assistant Property Managers, supporting them with your real estate and property management expertise as well as group and one-on-one-led training.
You will interact on a daily/weekly/monthly basis with Senior Management regarding the performance of your team members as well as potential opportunities to grow our relationship with the client.
Who is this role a fit for?
We are looking for someone who is strong technically but also has soft skills including being driven, proactive, detail-oriented, calm under pressure, and an empathetic leader who can rally a team behind a common goal.
Primarily Responsibilities:
- Oversee daily team operations, ensuring tasks are completed accurately, efficiently, and on time
- Review end-of-shift reports to track productivity, workload, and team coordination
- Act as the main point of contact for team members, providing guidance and support when needed
- Coach and mentor team members, including conducting regular check-ins and performance feedback
- Lead onboarding and training of new hires, and support ongoing team development
- Work directly with U.S. clients to review deliverables, align on priorities, and identify support opportunities
- Assist clients with system improvements, including implementing new tools or software features
- Prepare and present team performance and productivity reports (weekly/monthly)
- Help improve internal processes by updating SOPs, templates, and training materials
- Ensure compliance with company policies, quality standards, and risk controls
- Support basic people management functions such as performance evaluations and development planning
- Escalate risks or issues to management when necessary
Ultimately, as the Assistant Team Leader, you should lead by setting a good example, engaging the team to achieve goals, ensuring smooth team operations, and pushing the team towards meeting our KPIs.
Ideal Qualifications:
- 3+ years of property management or real estate experience
- Experience using tools like AppFolio, Buildium, Yardi, or Rent Manager
- Background in tenant coordination, maintenance, and leasing support
- 1–2 years of leadership or supervisory experience
- Strong communication and client-facing skills
- Proactive, organized, and detail-oriented
- Comfortable working independently in a fast-paced environment