Employee Relations Officer

Job Summary:

The Employee Relations Officer ensures a positive and compliant work environment across the restaurant company. This role handles employee concerns, supports management in HR matters, and fosters strong workplace relationships, helping to maintain high morale in a fast-paced restaurant setting.

Key Responsibilities:

Employee Relations & Conflict Resolution:

• Act as the first point of contact for employee issues, concerns, or grievances.
• Investigate complaints, mediate disputes, and provide fair solutions.
• Advise managers and staff on HR policies, procedures, and best practices.

Policy Implementation & Compliance:

• Ensure consistent application of HR policies across all restaurant locations.
• Communicate updates to policies, procedures, and labor law requirements.
• Monitor compliance with labor laws and company standards.

Performance & Conduct Support:

• Assist managers in handling disciplinary actions, performance issues, and terminations.
• Maintain accurate records of employee performance, grievances, and resolutions.

Employee Engagement & Retention:

• Promote initiatives to boost staff morale, engagement, and retention in a high-turnover environment.
• Conduct feedback sessions or surveys to gather employee insights and recommend improvements.

Reporting & Analysis:

Prepare reports on employee relations trends, complaints, and resolutions.

Analyze patterns and provide recommendations to improve workplace culture.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 2 years of experience in employee relations within a restaurant or hospitality company.
• Strong knowledge of labor laws and HR best practices.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to mediate and negotiate effectively.
• High discretion and integrity in handling sensitive information.
• Ability to build trust with employees and management at all levels.
• Analytical mindset for identifying trends and improving workplace culture.
• Willing to do field work.