Training & Operations Lead (Education Background)

Employment Type: Full-Time | Onsite

You will play a key role in delivering structured training programs and ensuring clear, professional communication with clients.

Key Responsibilities:

• Design, develop, and deliver training programs for staff based on operational needs
• Facilitate onboarding and continuous learning sessions to improve employee performance
• Apply proven teaching methodologies to enhance knowledge retention and engagement
• Serve as a point of contact for client communication, ensuring clarity, professionalism, and responsiveness
• Translate client requirements into actionable training and operational improvements
• Monitor and evaluate training effectiveness, providing feedback and recommendations
• Collaborate with internal teams to align training initiatives with business goals
• Support quality assurance efforts through coaching and performance reviews

Qualifications:

• Current or former teacher with at least 10 years of teaching experience
• Strong background in training, facilitation, and curriculum development
• Excellent verbal and written communication skills
• Experience in mentoring, coaching, or staff development
• Ability to manage multiple stakeholders, including clients and internal teams
• Adaptable, organized, and results-driven

Preferred Qualifications:

• Experience in corporate training or the BPO industry is a plus
• Familiarity with performance metrics and quality standards
• Strong interpersonal and problem-solving skills

• Opportunity to transition your teaching expertise into a corporate setting
• Play a key role in shaping workforce capability and client success
• Collaborative and growth-oriented work environment