Front office supervisor (gov)

Job Description

Posted on 18 May 2026

About the role

We are seeking a Front Office Supervisor to join our team in Sotogrande Hotel Resorts & Groups. In this full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay.

What you'll be doing:

• Supervise Shifts: Coordinate the daily operations of front desk agents, concierges, and bell attendants to ensure adequate coverage.
• Train & Mentor: Onboard new hires, train them on property management systems (PMS), and coach the team on service standards.
• Performance Tracking: Monitor staff performance, assist with scheduling, and conduct regular briefings.

• First Impressions: Greet guests, oversee smooth check-in/check-out processes, and ensure special requests or VIP arrivals are handled flawlessly.
• Conflict Resolution: Act as the primary point of escalation for guest inquiries, complaints, and emergencies, ensuring issues are resolved promptly and satisfactorily.
• Concierge Duties: Provide information regarding hotel amenities, local attractions, and transportation.

• Cash Handling: Oversee shift drops, manage the petty cash/bank float, and ensure accurate billing, invoicing, and credit card processing.
• Reporting: Run and review daily reports (e.g., room availability, expected arrivals, discrepancies) and maintain accurate guest logs.
• Inventory: Monitor front office supplies and ensure compliance with hotel policies.

• Housekeeping Liaison: Communicate daily room status updates (stay-overs, check-outs, early arrivals) with the housekeeping team to manage room availability.
• Maintenance Alerts: Coordinate with the maintenance department to ensure reported guest-room issues are fixed promptly

Qualifications/Requirements

What we're looking for:

• Bachelor's Degree in Tourism or Hospitality Management.
• 2 to 3 years of hands-on experience in a customer-facing or front desk role, ideally including some supervisory or training duties.
• Can work in a rotational shift.
• Proficiency in property management systems (PMS) and basic office software (Microsoft Word, Excel). Previous experience in a customer-facing role within the hospitality industry, preferably in a hotel or resort setting.
• Ability to train, coach, and manage a team of front desk agents, including creating shift schedules.
• De-escalating guest complaints, ensuring satisfaction, and acting as the face of the establishment.
• Managing cash flows, shift audits, billing, and basic bookkeeping.
• Managing cash flows, shift audits, billing, and basic bookkeeping.
• Willing to relocate from another hotel property (Davao)

Work location

DAVAO CITY, DAVAO DEL SUR

Remarks

Apply now