Front desk officer

Job Description

About the role

We are seeking a Front Office Associate to join our team in Sotogrande Hotel Resorts & Groups. In this full-time role, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay.

What you'll be doing:

• Greeting and welcoming guests upon arrival, checking them in and out efficiently.
• Responding to guest inquiries and requests in a friendly and professional manner.
• Managing guest reservations, room allocations and maintaining accurate records.
• Handling cash and electronic payments securely and accurately.
• Providing concierge services, such as arranging transportation, making dining reservations, and suggesting local attractions.
• Assisting with baggage handling and luggage storage as needed.
• Maintaining a clean and organized front desk area.
• Adhering to all hotel policies, procedures and safety protocols.

Qualifications/Requirements

What we're looking for:

• Bachelor's Degree in Tourism or Hospitality Management.
• Can work in a rotational shift.
• Previous experience in a customer-facing role within the hospitality industry, preferably in a hotel or resort setting.
• Excellent communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds.
• Strong problem-solving and decision-making skills, with the ability to remain calm under pressure.
• Proficiency in English, both written and verbal, with additional language skills being an advantage.
• Knowledge of front office operations, including reservations, check-in/check-out, and handling cash and electronic payments.
• Flexible and adaptable, with the ability to work in a fast-paced environment and during peak hours.
• A warm, friendly and professional demeanor, with a genuine passion for providing exceptional customer service.
• Willing to relocate from another hotel property (Cainta, Davao, Subic Zambales, Cavite)

Work location

DAVAO CITY, DAVAO DEL SUR

Remarks

Be part of our growing team.

Apply now