Technical Support Engineer II - Eastwood - Rotation Shift - Salary Up to P90K - Quezon City

Job Description

Technical Support Engineer II

Work Schedule: Dayshift

Rotation Shift Schedule

Salary is up to P90K based on experience

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Role:

As a Technical Support Engineer II, you will be responsible for:

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Identify and escalate Severity 1 cases following established protocols.
• Maintain and update backlog cases with clear, structured documentation.
• Participate in weekend/on-call support as per the rotation schedule.
• Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

What You Need:

Non-negotiable Requirements:

• Prior Enterprise Customer experience (supportingglobal clients or customers, not internal users)
• Priordirect experience working forvendorsand supportingpaying customers. (example of vendors includeCisco, Palo Alto, Checkpoint, Sophos, etc.)
• Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
• A minimum of 4-5 years of knowledge/prior experience in the Linux
• Operating System is required.
• Global support experience working with internal and external
• Stakeholders is a requirement.
• Excellent communication skills.
• Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.