Technical Support Engineer (API and Networking)

This a Full Remote job, the offer is available from: Philippines

You will collaborate with cross-functional teams to deliver superior technical assistance and ensure customer satisfaction.

• Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues.
• Assist clients in the setup and configuration of API integrations.
• Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure.
• Collaborate with customers and internal teams to analyze and understand their technical requirements.
• Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles.
• Work closely with the development team to escalate and resolve critical customer issues.
• Continuously update knowledge of API specifications, networking protocols, and industry best practices.
• Provide training and guidance to clients on API usage and best practices.
• Manage and track customer issues, ensuring timely resolution and customer satisfaction.
• Participate in on-call rotations to provide support during off-business hours.

• Good understanding of REST APIs and JSON, and demonstrated experience using Postman
• Fluent with Excel for importing, exporting and manipulating data
• Basic understanding of networking concepts such as switches, access points, and VLANs
• Basic experience interacting with virtual machines and ESXI
• Excellent written and verbal communication skills in English

• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.

This offer from "CallTek" has been enriched by Jobgether.com and got a 75% flex score.