Technical support staff
Manila
Job Description
Posted on 10 April 2026JOB TITLE: TECHNICAL SUPPORT
MANILA | ONSITE | MONDAY TO SATURDAY
DUTIES AND RESPONSIBILITIES:The Technical Support Specialist provides expert-level assistance, troubleshooting, and system integration for a diverse range of IT products, • Technical Troubleshooting & Support
- Incident Management: Resolve complex technical issues related to Ruijie switches, access points, and routers via remote support or onsite visits.
- CCTV & Security: Configure and troubleshoot IP-based CCTV systems, including NVR/DVR setup, camera calibration, and remote viewing integration.
- Hardware Diagnostics: Conduct repairs, firmware updates, and hardware testing for IT equipment to ensure optimal performance.
Qualifications/Requirements
QUALIFICATIONS:- Bachelor’s Degree Information Technology, Computer Science, or a related engineering field.
- At least 1-3 years of hands-on experience in technical support, system integration, or network administration.
- Proven experience working within a B2B distribution environment
- Domain Knowledge: Extensive experience configuring and managing Ruijie (or similar brands like Cisco/Aruba), professional CCTV systems (Hikvision/Dahua), and enterprise-grade IT hardware
Work location
CITY OF MANILA, NCR, FIRST DISTRICT
Remarks
No additional remarks
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