Operations and Community Specialist - ZR_23320_JOB
BruntWork Philippines
This a Full Remote job, the offer is available from: Philippines, Australia
This is a remote position.
Operations and Community Specialist
Work Schedule:
Monday to Friday 8:00am to 5:00pm Tasmania Australia Time (6:00 AM - 3:00 PM PHT) with 1 hour unpaid lunch
Position Overview
As our Operations and Community Specialist, you'll support operational excellence and foster a vibrant community of builders and industry experts. This role focuses on process optimization, community engagement, and knowledge management to deliver exceptional client experiences.
Core Responsibilities
Knowledge Management & Systems (30%)- Develop and maintain a searchable knowledge base for company resources.
- Create and refine standard operating procedures (SOPs).
- Manage the digital asset library for easy access.
- Coordinate with content teams to incorporate community insights.
- Coordinate weekly Monday Mastermind calls (95% attendance target).
- Repurpose content from events (5 pieces per session minimum).
- Plan quarterly in-person events and an annual international trip.
- Drive engagement on the AMK platform and manage client profiles.
- Oversee client onboarding with a 48-hour completion target.
- Manage expert onboarding and course production workflows.
- Address client support and technical assistance.
- Implement AI solutions for content and automation.
- Track key performance metrics.
- Oversee Stripe payments and manage subscriptions.
- Process payment adjustments and assist with Xero reconciliations.
- Ensure zero overdue invoices beyond 7 days and support profit distribution.
- 100% client onboarding form completion within 48 hours
- 95% attendance for Monday Mastermind calls
- 40% reduction in operational inefficiencies by Q1 2025
- Successful onboarding of 2 new experts per quarter
- 100% accuracy in payment processing and reconciliation
- Experience in operations management, preferably in SaaS or education
- Proficiency in project management and knowledge management systems
- Experience in creating SOPs
- Strong written and verbal communication skills
- Experience with community management and online moderation
- Proficiency in Xero
- Experience in construction or trades (preference only)
- Nice to have: Stripe, ClickUp, and Google Workspace
- Familiarity with learning management systems
- Knowledge of AI content tools
- Event planning experience
- Understanding of profit-first financial principles
- Skills in video editing and content repurposing
- Proactive, adaptable, and customer-focused
- Excellent time management and prioritization
- Detail-oriented with strategic insight
- Self-motivated and able to work independently
- Permanent work from home
- Immediate hiring
- Steady freelance job
This offer from "BruntWork" has been enriched by Jobgether.com and got a 75% flex score.
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