Customer Support Specialist - Learning Specialist

• Open to fresh graduates and early-career candidates or with up to 5 years of relevant customer service experience.

About the Role

As a Customer Support Specialist - Learning Specialist, you will help deliver a smooth and positive experience for customers by handling inquiries, coordinating requests, and keeping tasks organized from start to finish.

You will work closely with internal teams and partners to ensure orders, deliveries, and after-sales requests are handled properly. This role also gives you exposure to different parts of the business, helping you build practical skills while learning how operations work.

• After you apply, our Talent Seekers may call you for an initial discussion. Please keep your lines open from Monday–Friday | 9:00 AM – 4:00 PM.
• You may also join our 'Open Conversation' from Monday–Friday | 9:00 AM – 4:00 PM via zoom: https://us06web.zoom.us/j/87801573163?pwd=zVRa5T6wXzPwXlURww8ABKzaa793ox.1

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

What you'll be working on:

• Respond to customer inquiries, updates, and feedback
• Coordinate orders, deliveries, and after-sales requests
• Handle warranty claims and communicate with suppliers
• Work with internal teams on shipments and inventory concerns
• Keep records accurate and up to date
• Maintain clear and professional communication across channels
• Support project preparation and coordination when needed
• Track tasks and ensure follow-through

What we're looking for:

• Open to fresh graduates and early-career candidates with up to 5 years of relevant customer service experience.
• Proven experience in customer service or other related roles
• Background in coaching, training, or leading others is preferred
• Strong communication skills with the ability to organize and simplify ideas clearly
• Problem-solving mindset with a calm and thoughtful approach
• Passion for developing others and contributing to team growth

Benefits:

• HMO on Day 1
• Holistic coaching approach
• Weekly engagement activities
• People development
• IT equipment will be provided

Makati Office: 901-C, 9th Floor, Vicente Madrigal Building, 6793 Ayala Avenue, Makati City, Philippines