Customer Care Specialist - McKinley, Taguig
First Oceanic Property Management, Inc Manila Full-time
About the role
Join the dynamic team at First Oceanic Property Management, Inc as a Customer Care Specialist. In this full-time role, you will be the first point of contact for our clients, providing exceptional customer service and support. Based in Metro Manila, this position plays a vital role in ensuring our clients' needs are promptly addressed and their satisfaction is maintained.
What you'll be doing- Respond to incoming phone calls, emails, and messages from clients in a timely and professional manner
- Log and document all client interactions and requests in our customer relationship management system
- Research and provide accurate information to clients on our services, policies, and procedures
- Escalate complex issues to the appropriate team members for resolution
- Assist with data entry, order processing, and other administrative tasks as needed
- Contribute to the continuous improvement of our customer service processes and procedures
- 1-2 years of experience in a customer service or client-facing role, preferably in the property management industry
- Excellent communication and interpersonal skills, with the ability to interact with clients in a friendly and professional manner
- Strong problem-solving and critical thinking skills to effectively address client inquiries and concerns
- Proficiency in using customer relationship management (CRM) software and other office productivity tools
- A keen attention to detail and the ability to multitask in a fast-paced environment
- A commitment to providing exceptional customer service and a genuine desire to help others
- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including health insurance and retirement plans
- Opportunities for career advancement and professional development
- A collaborative and supportive work environment with a focus on work-life balance
About us
First Oceanic Property Management, Inc is a leading provider of property management services in Metro Manila. With over 20 years of experience, we pride ourselves on delivering exceptional service to our clients and maintaining the highest standards of excellence.Our diverse portfolio includes residential, commercial, and mixed-use properties, and we are committed to helping our clients achieve their property management goals.
Apply now to join our team and be a part of our continued success!
First Oceanic Property Management, IncQuezon City, 10 km from Manila
About the role
Join the dynamic team at First Oceanic Property Management, Inc as a Customer Care Specialist. In this full-time role, you will be the first point of contact for our clients, providing exceptional customer service and support.
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