Corporate director
Job Description
Posted on 5 May 2025Position Title: DIRECTOR, OPERATIONS API (1 vacancy)
Job Description:The Director, Operations API is responsible for the development and execution of member sales and service strategies through a multichannel operation, maximizing productivity, increasing profitability and ensuring revenue growth on a constant basis in Asia Pacific and India regions.
The role also includes oversight of the RCI India operations for purpose of governance and alignment across regions.
Qualifications (Education, Experience, Professional License, Skills Certification, Specialized Training):
- Graduate of marketing or business-related discipline with extensive experience in managing call center teams
- Solid commercial acumen as well as the ability to assess complex business situations and respond by communicating/explaining their implications as well as to evaluate, with the business leaders, the initiatives/options available
- 7-10 years' experience in an operations environment, including 4-5 years of management or supervisory experience
Place of Deployment: Philexcel Business Center, Clark Freeport Zone, Pampanga
Interested applicants may send the application to Careers.Clark@wyn.com
Qualifications/Requirements- 7-10 years' experience in an operations environment, including 4-5 years of management or supervisory experience
- Demonstrated understanding of operating a call centre including ability to manage average call time, response time, and call volume.
- A strong appreciation of cross-cultural environment is critical. Ability to work cross-functionally to resolve complex client issues
- Understanding of ESI operations, systems, products and services helpful. Ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale
- Proven excellence in: Business and deal marketing and management, internal and external communications, product innovations, development and implementations.
Work location
ANGELES CITY, PAMPANGA
Remarks
This Position Description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The incumbent acknowledges receipt of a copy of this Position Description.
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