Senior POS Field Technician/Team Leader - Manila

Tangent, the Philippines' largest non-bank POS terminal network is hiring.

We seek qualified 10 POS Team Leader candidates to join our Go Beyond Community.

You may also send your CV/Resume to [email protected]

• Permanent and Direct employment (Not under agency)
• Comprehensive Onboarding Training to help you improve your competencies
• Annual Performance Evaluation and salary increase based on performance/eligibility.
• HMO & Insurance upon regularization
• Career & Leadership Training Programs

JOB RESPONSIBILITIES:

• Responsible for leading a team of field technicians, providing direction, support, and performance feedback.
• Ensure that all installations, repairs, and maintenance work is completed to high standards and in compliance with client requirements.
• Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues.
• Schedule and assign tasks to team members, ensuring optimal coverage and productivity.
• Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.
• Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.
• Ensure that technicians deliver excellent customer service and maintain positive client relationships.
• Train new technicians on company procedures, technical skills, and safety protocols.
• Conduct ongoing training and professional development to keep the team updated on new technologies and best practices.
• Maintain accurate records of field service activities, including job statuses, equipment used, and time spent on each task.
• Prepare and submit regular reports on team performance, customer feedback, and any issues encountered.
• Ensure proper coordination with internal and external Customers.

JOB QUALIFICATIONS:

• Graduate of any 4-year course. Preferably courses related to IT, computer engineering, electronics, and other relevant courses.
• With at least 1 year of experience in a team leader/supervisory role in a technical services role.
• Has experience or a background in providing excellent customer service.
• Results-Oriented with Data Insights
• Strong problem-solving abilities and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and as a part of a team.
• Amenable to working overtime, holidays, and weekends as required
• Willing to do Fieldwork as needed.
• Amenable to start immediately.