Associate Field Service Technician

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

• Hindi masaya sa desk job? Para sayo to!
• Mahilig mag butingting ng hardware? Ikaw na to!
• Fresh grad na nag hahanap ng legit hiring without experience? This is it, pancit!

Diebold Nixdorf Philippines is seeking ????????? ????? ??????? ??????????? to support us in Mandaluyong / Pasig / Quezon City location.

• You provide scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• You inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• You schedule services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Bachelor's Degree in Mechanical or Electrical Engineering / Information Technology or related.
• Minimum of at least 1-year relevant experience in Field Services preferred.
• Good written and verbal communication skills.
• Able to lift at least 20kg of equipment.

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