E-commerce Junior Account Officer (Baby Brand)

Job Summary:

The Junior Account Officer (E-commerce Sales Officer) is responsible for supporting sales growth, campaign execution, product listing optimization, and daily account operations across assigned e-commerce platforms. The role focuses on accurate execution, proactive coordination, teamwork, and maintaining strong account health while meeting defined sales and operational KPIs.

Key Responsibilities:

1. Increase Sales Performance

• Support the achievement of assigned sales revenue targets per platform
• Assist in executing sales initiatives to improve traffic, conversion, and average order value
• Monitor sales performance and highlight opportunities or risks to the Senior Account Officer
• Contribute ideas and actions to drive sales during campaigns and peak periods

1. Campaign Participation & Platform Mastery

• Join, nominate, and manage product participation in all relevant platform campaigns
• Ensure accurate promotion setup including pricing, discounts, mechanics, and campaign duration
• Proactively coordinate with Key Account Managers (KAMs) to negotiate and secure better programs
• Maximize the use of platform tools and promotional features such as vouchers, bundles, and flash sales
• Continuously build mastery of assigned e-commerce platforms and their tools

1. Product Listing Optimization & Store Look Management

• Set up, optimize, and maintain high-quality product listings
• Ensure accuracy of product information including name, description, pricing, category, and attributes
• Maintain strong visual presentation through product images, banners, categories, and store layout
• Support JST product management and timely updates of product listings
• Coordinate with internal teams to improve listing quality and store appearance

1. Teamwork & Communication

• Build positive and professional working relationships with teammates, cross-functional teams, and KAMs
• Demonstrate strong work attitude, accountability, and productivity
• Communicate updates, issues, and action items clearly and promptly
• Actively participate in skills sharing and knowledge transfer within the team

1. Account Health & Operational Fulfillment

• Assist in maintaining good account health in compliance with platform policies
• Coordinate with relevant teams to ensure smooth order processing and fulfillment
• Monitor shop ratings, cancellations, penalties, and customer feedback
• Escalate operational issues promptly to prevent service or performance issues

1. Reports Management

• Prepare and submit accurate and timely reports, including but not limited to:
• Daily sales reports
• Returns and refunds
• Deposit forms
• Problem orders
• Email and platform-related reports
• Ensure completeness and accuracy of all reports submitted

Qualifications:

• Bachelor’s degree in Business, Marketing, Management, or any related field.
• At least 1 year experience in e-commerce, online sales, or account management
• Familiarity with Affiliate Management is an advantage
• Preferably can start ASAP.

• Strong attention to detail and execution accuracy
• Good communication and coordination skills
• Basic analytical and reporting skills
• Organized, dependable, and deadline-oriented
• Willingness to learn and adapt in a fast-paced e-commerce environment