Ecommerce Operations Manager (Remote Work)

About the Role

We are seeking a highly capable Ecommerce Operations Manager to join our team in managing and scaling our online pet brand which operates in the USA and internationally.

This is a full-time remote role, allowing you the flexibility to work from home or a coworking space. As the Ecommerce Operations Manager, you will play a critical role in driving the success and growth of our online business by overseeing and optimizing all aspects of ecommerce operations.

Core Responsibilities

Store & Merchandising

• Manage and optimize our Shopify store to ensure a seamless customer experience and operational efficiency
• Oversee all ecommerce processes, including order fulfilment, inventory management, product content, and customer service
• Manage inventory purchasing and logistics with suppliers and freight forwarders
• Analyse ecommerce data to identify opportunities for improvement and support strategic decision-making
• Manage our Google Merchant Center and Facebook Shop to ensure product visibility and alignment with Shopify merchendising

Website Maintenance & Optimization

• Ensure the ongoing functionality and performance of our Shopify stores (currently US and AU)
• Plan and execute CRO initiatives to improve CR, AOV, LTV, and upsell performance
• Collaborate with the Founder to plan and execute on-site promotions
• Collaborate with the Founder to develop and launch landing pages
• Manage and maintain Shopify apps and integrations
• Ensure accurate tracking, data flows, and platform integrations
• Keep website content up to date across promotions, product launches, and pricing

Content Production & Blog

• Collaborate with SEO agencies and content writers to maintain a consistent publishing schedule
• Plan and manage content production using AI tools, photographers, videographers, and UGC creators

Email & SMS Marketing

• Work with the Ecommerce Specialist to deliver weekly campaigns and monthly promotions aligned with the overall strategy
• Monitor and optimise key CRM metrics to maintain list health and performance
• Plan and execute A/B tests to improve engagement, conversion, and retention

Business Growth & Optimization

• Collaborate with the Founder to expand into new markets and launch new products
• Identify and implement tools, systems, and processes to improve efficiency, reduce costs, and drive revenue growth
• Monitor competitor activity and industry trends across UX/UI, merchandising, and ecommerce strategy

• Minimum 5 years' experience in ecommerce operations or management
• Proven track record of managing and scaling Shopify store(s)
• Experience managing an team of ecommerce professionals
• Strong analytical skills with the ability to translate data into actionable insights
• Strong commercial acumen with demonstrated revenue growth impact
• Advanced proficiency in Shopify (front-end and back-end)
• Advanced proficiency in Klaviyo or similar CRM platform (audiences, flows, campaigns)
• Excellent project management and organisational skills
• Proficiency with common ecommerce tools and high adaptability to new technologies
• Strong communication and stakeholder management skills

What We Offer

We foster a supportive and flexible work environment designed to help our team perform at their best. We offer:

• Competitive salary
• Opportunities for career growth and development
• Ongoing learning and upskilling
• Remote work flexibility

Apply Today

Join us in the journey to grow our pet brand globally!