Virtual Assistant – Operations & Customer Support - Philippines
We are seeking a highly organized and detail-oriented Virtual Assistant (VA) with strong communication skills and a customer-first mindset. This role will support our Operations Manager by handling a wide range of administrative, logistical, and customer service tasks.
The ideal candidate will be efficient, adaptable, and proactive, with a background in administrative support and a willingness to learn basic construction or materials estimating tasks.
Key Responsibilities
Contract Administration: Prepare and process contracts and administrative documents
Track and update customer records and job files
Breakdowns & Material Takeoffs: Translate sales consultants’ fence drawings into digital breakdowns using our internal system
Generate accurate material lists for each projectMust be comfortable learning construction basics and technical software
Scheduling & Customer Coordination: Schedule installation dates with customers and send payment reminders
Make confirmation calls the day before and follow-up calls the day of installationServe as a professional and friendly point of contact for customers
Administrative Support & Ordering: Order dumpsters for job sites as needed
Create and send invoices using our SOS Inventory systemSubmit purchase orders and track fulfillment
Requirements: Proven experience in an administrative, customer service, or operations support role
Strong verbal and written communication skills – must be comfortable making and receiving calls regularlyHigh attention to detail and strong organizational skills
Tech-savvy and a quick learner of new systems (experience with SOS Inventory is a plus, but not required)
Comfortable working independently with clear deadlines and deliverables
Prior experience with construction, home services, or estimating is a plus but not required
Ideal Candidate: Proactive and solution-oriented
Able to manage multiple tasks efficiently and meet deadlinesEnjoys creating order, supporting others, and learning new tools
Flexible and responsive in a fast-moving environment
- Customer Support
- Operations Manager
- Inventory Management
- Admin Support
- Project Scheduling
- Customer Support
- Operations Manager
- Inventory Management
- Admin Support
- Project Scheduling