TECHNICAL SUPPORT STAFF

Job Description

Posted on 27 June 2025

• Resolve and close, or escalate, technical customer queries like: product questions not answered by Technical Customer Care Agent, new product quality issues, application questions, products working together in series or in a system.
• Develop skills relating to new products, technologies and applications. Participate in the customer care centre’s continuous improvement process: complaint management, knowledge management. Liase between customers, aftersales and marketing regarding product quality returns.
• Receive and manage customer queries via media required by country /region of support.
• Answer incoming “Sales Related” calls and proactively qualify sales opportunities.
• Promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.
• Participate in various Technical & Customer Service & Sales Training Courses as required.
• Perform Technical Assistance with all internal and external customers for all of Schneider’s products.
• Conduct initial troubleshooting and support of Products by Schneider.
• Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

• External Candidate must possess a bachelor’s degree preferably in Engineering (Electrical, Electronics) or equivalent experience.
• Experience in technical support role advantage.
• Must possess excellent skills in listening, expression, and interrelationships.
• Must be keen on details and be technically smart.
• Must be capable of working independently and utilizing sound judgment.
• Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service.
• Work is closely supervised and will require coaching from the experienced seniors.
• Able to provide explanations of facts, policies and practices related to job area.
• Demonstrate ability to understand and explain technical information.
• Ability to solve customer problems via telephone, chat, web and email.
• Willing to work in Cavite on a rotating schedule.
• Must be fluent in both English and in French languages.

Work location

ROSARIO, CAVITE

Remarks

The foreign national is able, willing, and qualified to perform the service for which his employment is desired.

IV-A located at 3rd and 4th Floor, Andenson Bldg. II, Brgy. Parian, Calamba City, Laguna.

Apply now