Learning & Development Manager

JOB DESCRIPTION DETAILS

The role will also drive other KM activities which relate to building Firm-wide knowledge capability. Typically drives end-to-end learning interventions, leads learning projects and provides guidance to learning projects of other teams. The role will be a recognized SME in people and program development, utilizing a range of learning resources, theories, tools, and technology applications

PRIMARY DUTIES & RESPONSIBILITIES

• Supports the L&D Director in engaging with the Firm’s leaders so that the KM and Division learning resources collaborate in achieving Firm and Divisional learning and talent development objectives
• Engages with Firm leaders or their designated representatives to work on the identification of learning and talent priorities and needs, and the design and implementation of solutions
• Establishes working relationships and liaise with representatives of regulatory agencies e.g. PRC, BOA, be up to date on latest regulations of Firm and staff regulatory and CPD accreditation requirements
• Create and submit learning dashboards and reports
• Designs and executes the KM and L&D comms plan

• Leads learning and talent development projects as may be assigned; ensures that deliverables and milestones are met
• Engages with project stakeholders – helps to define scope, provides updates, manages expectations, and drives the necessary action/deliverables
• Provides guidance to learning-related projects driven by the Practice groups, as appropriate

• Take the lead in the ADDIE process - assess relevant learning (training) and talent development needs of the Firm, the division, roles, and individuals, as the case may be, in consultation with stakeholders.
• Design, execute, facilitate or supervise learning and training programs (following the 70-20-10 framework) necessary to meet learning needs.
• Use a variety of media following a blended delivery approach e.g. ILT, virtual/remote, eLearning, combining f2f, virtual, on-demand activities as appropriate to meet desired learning outcomes.
• Identify, select and manage external training/providers (including GT training/external training consultants when appropriate (necessary to meet learning objectives and deliver required training to appropriate standards).
• Assess and provide summary activity reports and impact assessment of learning programs for dissemination to stakeholders
• Monitor and report on activities, costs, performance, etc, as required.

• Manages direct reports to meet performance objective and expectations through coaching, mentoring and providing performance feedback.

• Bachelor’s degree
• At least five (5) years in the learning and talent development domain, with at least two (2) years experience in managing a team
• Demonstrated experience in the application of learning and adult learning principles to learning interventions
• Demonstrated experience in managing projects
• Proficiency in designing, delivering, and assessing various learning delivery approaches e.g. ILT, virtual, eLearning

• Post graduate degree or units earned in Business, Human Resources
• Formal certifications in coaching, leadership assessments, etc.
• Ability to balance multiple priorities
• Excellent communication and interpersonal skills
• Ability to build strong relationships with internal clients and colleagues across all levels
• Strong business orientation and influencing skills
• Strong client service focus
• Driven, problem-solver and results-oriented
• Demonstrated competency in virtual learning and eLearning tools.