Learning and Development Officer (Retail) - ref. m91560923

The L&D Officer will work closely with Subject Matter Experts (SMEs) to ensure training content is accurate, relevant, and aligned with business goals.

Key Responsibilities:

• Training Program Management: Design, deliver, and assess functional training programs for retail staff, including onboarding, product knowledge, customer service, and operational excellence
• Module Development: Create engaging, retail-focused training materials, including e-learning modules, facilitator guides, and participant workbooks
• Facilitation: Conduct in-person and virtual training sessions, ensuring effective knowledge transfer and skill development
• Vendor Management: Collaborate with third-party training providers to source and manage external training solutions as needed
• Stakeholder Coordination: Work closely with SMEs, store managers, and HR to identify training needs and ensure program relevance
• Training Assessment: Evaluate training effectiveness through assessments, feedback, and ongoing performance metrics
• Continuous Improvement: Stay updated on retail industry trends and best practices to continuously improve training content and delivery methods

Qualifications:

• Bachelor’s degree in psychology, Human Resources, or a related field
• 3-4 years of experience in Learning and Development, preferably in a retail environment
• Strong instructional design skills with experience in module creation
• Excellent facilitation and presentation skills
• Ability to collaborate with SMEs and cross-functional teams
• Strong organizational and project management skills
• Proficiency in e-learning tools (e.g., Canva, Capcut, Adobe Premier Pro, Vyond) is a plus

Personal Attributes:

• Strong interpersonal skills with a passion for employee development
• Proactive problem-solver with excellent communication skills
• High level of creativity and attention to detail
• Ability to thrive in a fast-paced retail environment