Senior Accounts Receivable Specialist

Job Description Summary

The ideal candidate has strong communication and analytical skills, experience in collections or finance, and the ability to work independently while mentoring junior team members in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

• Manage collections for past-due accounts as detailed in the accounts receivable aging report for US accounts, including escalated or high-value accounts.
• Receive and respond to incoming client calls regarding finance-related concerns, including credit card payments and account disputes.
• Process credit card payments, mark invoices as paid, and issue payment receipts accurately and promptly.
• Resolve complex customer disputes regarding past-due balances, performing account reconciliations and identifying trends to prevent recurring issues.
• Respond to customer requests via email, including W9 forms, payment receipts, billing contact updates, and address changes.
• Oversee the YM-Finance mailbox and Interfax account, ensuring timely and accurate responses.
• Prepare detailed collections reports and financial summaries for Sales Managers, Partners, and senior leadership.
• Provide guidance and support to junior AR team members, assisting with escalated issues and process improvements.
• Perform additional accounting duties as requested by management, including process optimization initiatives.

QUALIFICATIONS:

• Must be a graduate of any business-related course, Accounting or Management Accounting graduate preferred but not a must.
• Being certified in computer languages that are pertinent to the role is an advantage.
• ·A Master’s Degree holder is an advantage.
• Minimum 3–5+ years of experience in Accounts Receivable, Billing, Collections, or a related finance role.
• Experience in a SaaS company or handling US-based accounts is highly preferred.
• Call center or customer-facing experience is an advantage, particularly in resolving escalated client issues.

• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Advanced problem solving and dispute resolution skills.
• Ability to work independently, manager multiple priorties, and mentor junior team members.
• Knowledge with subscription billing platforms, CRMs, and accounting systems (e.g., NetSuite, QuickBooks, Salesforce) is a plus.
• Knowledge in Microsoft Excel and financial reporting.