Medical & General Operations

About the company

Join Zennya Health, Southeast Asia’s most dynamic and exciting tech company dedicated to creating a new healthcare system that is digital.

Due to the rapid growth of the company, we are in urgent need of a Medical & General Operations Specialist.

The role requires a combination of organizational skills, communication abilities, and a proactive approach to problem-solving in a dynamic operational environment.

Duties and Responsibilities

• Provide assistance to customers and business partners through various communication channels (phone, chat, email).
• Address customer & partner inquiries, concerns, and issues promptly and professionally.
• Offer guidance on app features, services, and troubleshooting.

• Assist field staff (healthcare professionals, wellness experts) with onboarding processes, job matching, and ongoing support.
• Act as a liaison between field staff and internal teams, ensuring effective communication and issue resolution.

• Support drivers by addressing queries, providing information on routes, and assisting with any operational challenges.
• Collaborate with the logistics team to optimize driver schedules and routes.

• Monitor and track the status of all ongoing operations and jobs through the app's platform.
• Ensure that jobs are progressing smoothly and intervene as necessary to address any delays or issues.

• Work to enhance operational efficiency by identifying bottlenecks, streamlining processes, and implementing improvements.
• Collaborate with cross-functional teams to implement best practices for overall operations.

• Facilitate clear communication between service providers, customers, field staff, and internal teams.
• Relay important information, updates, and changes in operational procedures.

Documentation:

• Maintain accurate and organized documentation related to operations, including how-to guides and incident reports.

Problem Resolution:

• Address and resolve operational issues promptly, working collaboratively with different stakeholders to find effective solutions.
• Implement preventive measures to reduce the recurrence of common issues.

Performance Metrics:

• Monitor key performance indicators (KPIs) to assess the effectiveness of operations.

Feedback Collection:

• Collect feedback from customers, service providers, and staff to identify areas for improvement.
• Use feedback to make data-driven solutions for enhancing the user experience.
• Excellent verbal and written communication in English and comfortable working with multiple online communication and collaboration tools
• Detail-oriented, able to work quickly and accurately in a fast-paced work environment
• Experience using MS office tools especially spreadsheets
• Excellent interpersonal skills (able to engage with all kinds of people)
• Have integrity, dependability and accountability in the performance of duties
• Able to exercise ethical judgment and maintain patient confidentiality
• Able to (or to learn fast to) identify, collate and transform data to generate reports
• Location: Onsite - Makati Office
• Category: Full time
• Working Hours: Flexible schedule is required with possible rotations between morning, mid and evening shifts