Customer Service Representative (Non-Voice)
Reliasourcing Inc. Pasay Full-time
Job Title: Customer Service Representative – Non-Voice (E-commerce)
Location: Pasay City, Philippines
Employment Type: Full-Time
Work Setup: On-site
Location: Pasay City, Philippines
Employment Type: Full-Time
Work Setup: On-site
Schedule: Shifting schedule
We are hiring a Customer Service Representative (Non-Voice) to support a luxury jewelry e-commerce campaign. Based in Pasay City, this role will focus on handling customer concerns via chat and email, ensuring a premium customer experience that reflects the brand’s high-end identity.You'll assist with inquiries related to orders, product details, shipping, returns, and more, while maintaining a professional and brand-aligned tone at all times.
Key Responsibilities- Respond to customer inquiries via chat and email in a courteous, professional manner
- Assist customers with product information, order status, shipping, returns, and warranty concerns
- Deliver a luxury customer experience aligned with the brand’s tone and image
- Maintain accurate and detailed records of customer interactions
- Coordinate with internal teams (e.g., warehouse, logistics, returns) to resolve customer issues
- Meet or exceed individual and team KPIs such as first response time and customer satisfaction
- Stay up to date on product knowledge, promotions, and store policies
- At least 1 year of customer service experience, preferably in non-voice or e-commerce
- Excellent written English communication skills
- Experience working with premium or luxury brands is a strong advantage
- Highly organized, detail-oriented, and customer-focused
- Familiarity with tools such as Zendesk, Gorgias, Shopify, or similar platforms is a plus
- Comfortable working in a fast-paced environment with shifting schedules
- Amenable to work on-site in Pasay City
MCVO Talent Outsourcing ServicesMakati, 2 km from Pasay
Position: Mid or Senior Level Customer Service Representative
Job Description:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Answers incoming phones, emails and chats related to:
• Questions about...
Wing AssistantPhilippines
is looking for a FrenchEnglish Customer Service Representative to work remotely on a Fulltime status. We are working with a client in the Specific industry.
Primary Tasks: Respond promptly to client emails and portal requests in French and English regarding...
JPMorgan Chase & Co. - Cebu & Manila OperationsTaguig, 7 km from Pasay
CUSTOMER SERVICE REPRESENTATIVE |OPEN to FRESH GRADS (TAGUIG/MANILA)
JOB DESCRIPTION
Join our team as a Specialist, where you will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner...