Calling FRESH GRADS Customer Service Representative - Taguig/Manila

CUSTOMER SERVICE REPRESENTATIVE |OPEN to FRESH GRADS (TAGUIG/MANILA)

JOB DESCRIPTION

Join our team as a Specialist, where you will have the opportunity to provide outstanding service to our customers, resolve their queries in a timely manner, and grow your skills in customer interaction and problem-solving. You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience.

Job responsibilities:

• Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.

• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience.
• Willing to work on shifting schedules.

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.