[ref. p48678617] Customer Service Representative (with Photography background) - Makati

Position: Mid or Senior Level Customer Service Representative

Job Description:

• Answers incoming phones, emails and chats related to:
• Questions about an order
• Status of orders including giving an expected due date
• Handling change orders and discrepancies
• Follow up on expedited or incorrect orders
• Currently ~50% are voice, 50% electronic
• Performs Order Entry
• Resolve problems and challenges
• Communicate with client Manager and technical staff and escalate outstanding issues when required.
• Perform work on web-based email and chat system as required to resolve user experience.
• Any orders requiring oversize, international or additional charges must go through the Customer Service Rep for communications and approval from client. Any other special communication (digital art proofs, custom size quotes) shall pass through the Customer Service Rep, prior to production.
• Create estimates in Odoo for custom quote inquiries. Build new product bills of materials, as needed.

Key Qualifications:

• 3-5 years of work experience including 2-3 years in Customer Service or related.
• Experience with Professional Photography industry strongly preferred as many clients are professional photographers
• High level of written and oral communication that includes follow- up skills to ensure the issues are resolved in their entirety, and ensure that top clients are satisfied.
• Organized with strong attention to detail
• Strong ability to multitask and prioritize completing tasks
• The ability to solve and diffuse a variety of challenges and situations
• Patience in dealing with professional photographers, yet adept at ending conversations gracefully when resolved
• Speaks with minimal accent, 8 of 10
• Technology background experience is a plus

Shift / Hours:

Note this is +15 or +16 hours, Philippine Time (depending on daylight savings which doesn’t occur in the Philippines).