Associate Operations Manager | Angeles with Annual Merit Increase

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an Associate Operations Manager who will be working with Connext's Operations Department in Angeles City, Pampanga.

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• Annual Increase
• Mid-year Bonus!

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients.

Responsibilities:

• Lead by example to meet quality, productivity, and client-satisfaction targets
• Co-manage daily operations with the client—attendance, coaching, troubleshooting—and close open items
• Run team huddles and 1:1s to set goals, give feedback, and lift engagement
• Analyze performance and workflows, pinpoint gaps, and drive improvements; partner on staffing, tools, and ops upgrades
• Track KPIs, prepare reports, and present actionable insights for leadership decisions
• Support hiring, onboarding, and training; oversee QA and policy compliance; lead special projects with defined outcomes

Qualifications:

• At least one (1) year of experience in people management or leadership role in any industry.
• Has managed a team of at least 10 team members.
• Experience talking to and assisting customers or clients, whether they are individuals or representatives from another company (Business- to-business or business-to-consumer setting).
• Communicates clearly in English; explains information to teammates, clients, and stakeholders; builds a positive, team-oriented culture.
• Leads day-to-day operations; stays calm under pressure; manages multiple tasks/accounts; organized with strong time management; flexible on shifts/work setup.