Administrative Assistant
Administrative Assistant
Remote | Full-Time | Hospitality Operations
About the Role
We are seeking a highly organized and proactive Administrative Assistant to support the daily operations of a luxury short-term rental business. This role is essential in delivering a consistent five-star guest experience while ensuring smooth coordination across all properties and operational systems.
You will act as a key support partner for day-to-day operations, handling guest communication, task coordination, system updates, and administrative organization. This role is ideal for someone who is detail-oriented, responsive, and comfortable working across multiple tools in a fast-paced remote environment.
Key Responsibilities
Guest Experience & Communication- Respond to guest messages in a timely, professional, and brand-aligned tone
- Manage guest communications across platforms with consistency and accuracy
- Assist with review responses across booking platforms and channels
- Support pre-arrival, in-stay, and post-stay communication workflows
- Maintain templates and messaging guidelines to ensure brand consistency
- Monitor daily communication channels and summarize key updates
- Create prioritized task lists based on urgency and guest impact
- Track and manage operational tasks across all properties
- Coordinate with cleaning and support teams to ensure smooth turnovers
- Ensure check-ins and check-outs are properly tracked and completed
- Maintain and update property listings within operational systems
- Assist with listing optimization (titles, descriptions, amenities, SEO)
- Manage smart lock coordination and access setup for guest stays
- Monitor system alerts and flag issues proactively
- Maintain and update digital guest guidebooks and resources
- Assist with writing and editing blog and guest-facing content
- Support email communications and basic marketing initiatives
- Organize and maintain digital files and operational documents
- Maintain local events and activity information for guests
- Assist with internal reports and presentations as needed
- Build, update, and maintain SOPs and internal documentation
- Organize workflows, templates, and operational playbooks
- Identify and suggest improvements to increase efficiency
- Maintain structured task tracking and reporting systems
- Strong written communication skills with a warm, professional tone
- Highly organized with excellent attention to detail
- Ability to manage multiple tasks across different platforms
- Comfortable using messaging apps, CRMs, and scheduling tools
- Strong prioritization skills based on urgency and guest impact
- Proactive, reliable, and able to work independently
- Strong problem-solving mindset
- Experience in short-term rentals, hospitality, or customer service
- Familiarity with property management or guest communication tools
- Experience using CRM or email marketing tools
- Basic content writing or editing experience
- Familiarity with AI tools or automation platforms
- Guest-focused and hospitality-driven mindset
- Calm, responsive, and solution-oriented under pressure
- Takes full ownership of tasks and follows through consistently
- Strong sense of accountability and pride in quality work
- Passionate about creating seamless guest experiences
- How to Apply:
Send your application to [email protected] using the subject line: jobstreet application | Administrative Assistant | complete name
⚠️ Applicants must be comfortable receiving interview calls during U.S. business hours.Our team may contact applicants between 3:00 AM – 1:00 PM MST (U.S. Mountain Time). We appreciate your understanding regarding time zone differences.
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