Customer Information Supervisor (Project Management)

Job Summary:

This role is primarily responsible for maintaining the integrity of the Foodsphere Distribution Information System (FDIS) and supporting distributor compliance, while also delivering valuable reports to the Customer Development team.

Key Responsibilities:

1. Goal Setting & Team Alignment

• Cascades company strategies and departmental priorities to the team.
• Oversees direct reports to ensure timely and accurate delivery of both standard and ad hoc reports.

1. Business Analysis & Planning

• Analyzes data from various sources (company, customer, market) to generate insights and actionable recommendations.
• Supports system development and application enhancements for business needs.

1. Reports Generation

• Delivers regular and customized analytical reports for management and enabling functions.
• Consolidates quantitative data for sales performance evaluations and seasonal planning (e.g., Christmas Operations).

1. Customer Engagement

• Builds strong partnerships with internal teams and external distributor partners.
• Leads system training and cascades updates to distributor users.

1. System & Database Management

• Conducts regular audits to ensure data accuracy and distributor compliance with FDIS standards.
• Oversees system specifications and data integrity across platforms.

1. Data Gathering & Validation

• Collects and validates data from FDIS, BI, SAP, and other sources.
• Develops meaningful, timely, and reliable reports based on analysis.

1. People Management

• Leads, engages, and develops direct reports to build capabilities aligned with business goals.

1. Innovation & Process Improvement

• Identifies and initiates improvements in processes, reporting, and system functionalities that enhance business operations.

1. Policy & Quality Compliance

• Ensures adherence to company policies and quality standards.
• Proactively reports potential quality or food safety concerns.

Key Stakeholders:

• Internal: Customer Development
• External: Marketing
• Third-Party: Distributors