Branch Supervisor

Primary Duties and Responsibilities:

Administrative & Operational Responsibilities:

• Supervise the day-to-day operations of the clinic, ensuring smooth and efficient workflow.
• Monitor staff attendance, scheduling, and shift coverage to ensure adequate manpower.
• Coordinate with central/head office regarding policy updates, reporting, and resource requirements.
• Ensure clinic compliance with company SOPs, healthcare regulations, and safety standards.
• Oversee the cleanliness, organization, and maintenance of the clinic facility and equipment.
• Manage inventory of dental and office supplies, ensuring timely requisition and availability.

Staff Supervision & Development:

• Supervise and support clinic staff including nurses, front desk personnel, and other medical support staff.
• Conduct onboarding, training, and regular coaching to maintain service standards and clinical excellence.
• Monitor staff performance and provide feedback, recommendations, or disciplinary actions when needed.
• Promote teamwork and a professional working environment.

Patient Care & Customer Service:

• Ensure that patients receive high-quality and timely service.
• Handle patient concerns or complaints in a professional and empathetic manner.
• Monitor patient flow, appointment scheduling, and adherence to consultation time slots.
• Uphold patient confidentiality and ensure data privacy compliance.

Financial & Reporting Duties:

• Oversee cash handling, billing, and daily sales reconciliation.
• Prepare and submit accurate daily, weekly, and monthly reports (e.g., patient volume, sales, inventory usage).
• Assist in budgeting and cost control efforts for the clinic branch.

Coordination & Communication:

• Coordinate with doctors, specialists, diagnostic teams, and management for service delivery.
• Participate in regular meetings with management to report clinic performance and challenges.
• Act as the main point of contact between the branch and main office regarding operations and HR concerns.
• Perform other functions that may be designated by the immediate head
• Willing to WORK at VERA. Dental Clinic located at Unit 2A2 2nd Floor Phase 2, The Lifestyle Strip, Pan Philippine Highway, San Antonio, Santo Tomas, Batangas
• Willing to TRAIN at VERA. Dental Clinic Head Office located at San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Beside AUB and Chowking)