Senior Salesforce Support
NTT Data Pasig Temporary
Graduate of any courses
- With at least 5 years' experience as Salesforce Support.
- Must have at least 5 years end to end Salesforce implementation experience.
- Must have at least 5 years' experience with the following skillsets:
- Access Management: Profile, Role, Queue, Permission Set, Permission Set Group, Sharing Settings
- Flow
- Approval Process
- Apex: Async Apex, Trigger, Controller,Test Class
- LWC/Aura
- Service Cloud
- Case Management (includes Entitlement and Milestone): Email-to-Case, Chatbot, Socmed, IVR, Messaging Session
- Knowledge Article Management
- Omni Channel
- Survey Management
- Einstein: Bot, Classification, Article Recommendation, Reply Recommendation, Prediction Builder, Work Summaries, Wrap-up, Recommendation Builder
- Co Pilot
- Field Service
- Resource Management (field technicians)
- Work Order: Creation, Schedule/Optimization, Dispatching, Execution, Case Routing
- Portal: Dispatcher UI and Area Manager UI
- Mobile
- Sales Cloud: Lead Management, Opportunity Management, Quote Management, Account Management
- Amenable to work onsite in Pasig
- Can join ASAP
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Shift Structure:
• Various 8 hour shifts 24/7 operations
• Remote
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• Maintain accurate lead activity and notes in the CRM.
• Support marketing initiatives and event follow-ups.
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