Return Authorisation customer service specialist - Manila
Manila Full-time
About the role
As a Return Authorisation customer service specialist at CPS Asia Pacific, you will play a crucial role in delivering exceptional customer experiences. Joining our team in our Ortigas, Pasig City, Metro Manila, Philippines office, you will be responsible for handling customer inquiries and processing return authorizations efficiently and effectively.This full-time position is an excellent opportunity for individuals passionate about customer service and problem-solving.
What you'll be doing- Responding to customer inquiries about product returns via phone, email, and chat channels
- Assessing return requests and determining appropriate next steps
- Authorizing and processing customer returns in a timely and accurate manner
- Providing detailed updates to customers throughout the return process
- Identifying and escalating any complex or sensitive cases to the appropriate team members
- Maintaining accurate records and documentation of all customer interactions and return transactions
- Contributing to the continuous improvement of return processes and customer service practices
- Previous experience in a customer service or contact center role, ideally in electronics industry
- Strong communication and interpersonal skills, with the ability to provide empathetic and effective support to customers
- Excellent problem-solving and decision-making abilities, with a focus on delivering positive outcomes
- Proficiency in using customer relationship management (CRM) systems and other relevant software
- A collaborative and team-oriented approach, with a willingness to contribute to the overall success of the customer service team
- Familiarity with product return policies and procedures in the retail or e-commerce industry
What we offer
At CPS Asia Pacific, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you can enjoy a range of benefits, including:
- Comprehensive health insurance coverage
- Opportunities for professional development and career advancement
- Flexible work arrangements to support work-life balance
- Team-building activities and social events to foster a positive company culture
If you're excited about the prospect of joining our team and making a difference for our customers, we encourage you to apply now.
Booth & PartnersMakati, 6 km from Manila
Customer Service Specialist
Key Responsibilities:
• Provide quality customer service through adherence to the Data#3 Asset Management Services (AMS) delivery methodology.
• Focus on an existing Asset Management contract by delivering:
• First...
GetGroundPhilippines
added onto our platform annually
• ? 30,000+ users across 70 countries, with ~10% market share
• ? Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)
Customer Support Specialist | Makati, The Philippines
The hours for this role are: Monday...
Pasig, 11 km from Manila
What is your mission?
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2. As a Customer service Specialist, you will help us deliver
excellent service to our partner brand by performing these tasks:
3. Become and remain knowledgeable and passionate about
leading E-commerce...