[ref. z82887322] Customer Service Specialist | Hybrid Setup (Once a week) | HMO Day 1

Customer Service Specialist

Key Responsibilities:

• Provide quality customer service through adherence to the Data#3 Asset Management Services (AMS) delivery methodology.
• Focus on an existing Asset Management contract by delivering:
• First-line inbound/outbound telephonic and email service
• Timely response to all internal and external customer queries
• Coordinating end-to-end asset deployments
• Scheduling and coordinating asset collections with customers and external clients
• Stock coordination
• HAM CMDB management and lease contracts
• E-commerce portal coordination and testing
• Generating and sending reports on time to the customer and internal teams
• Develop and maintain close working relationships with all stakeholders (external and internal) to ensure high-quality service and long-term strategic customer relationships.
• Comply with agreed documented security policies, standards, and applicable customer regulations.
• Promote and participate in the Data#3 culture, contributing to both staff and customer satisfaction.
• Provide customers with specific Data#3 value solutions aligned with delivery capabilities.
• Contribute to the development of new principles and innovative solutions to enhance service delivery.
• Work both autonomously and within a team environment.
• Commit to continuous self-improvement and expansion of industry knowledge.
• Stay informed on business improvements and changes by participating in information-sharing meetings.
• Contribute to AMS targets for Managed Services.
• Help achieve personal and team objectives through participation in AMS engagements with current and prospective customers.
• Perform any additional duties assigned by the manager in line with business unit objectives.

Additional Responsibilities:

• Uphold and adhere to Data#3's core values, guidelines, policies, and procedures.
• Represent Data#3 professionally and provide excellent service to internal and external customers.
• Perform duties safely without risk to yourself or others.
• Be flexible and open to taking on additional or varied roles/duties as required.
• Be aware that position details (title, description, responsibilities, location) may change as business needs evolve.

As part of your role, you may also:

• Be required to work off-site (e.g., customer/vendor/supplier premises), which may necessitate holding a National Police Certificate.
• Access highly sensitive corporate and personal information.
• Be expected to demonstrate high levels of honesty and integrity, making the completion of a National Police Certificate an inherent role requirement.

Requirements

Key Experience, Skills & Abilities

Experience:

• Minimum of 2 years’ experience in a service desk or similar customer service role, ideally in an outsourced environment.
• Demonstrated knowledge of PC hardware and components from a procurement perspective.

Skills:

• Excellent oral and written communication skills for clear, accurate stakeholder engagement.
• Ability to work independently and take ownership within a formal service framework.
• Initiative in problem-solving and escalation when necessary.
• Strong analytical ability.

Abilities:

• Strong customer service orientation.
• High level of organization and attention to detail ("right first time" approach).
• Proven ability to meet deadlines with minimal supervision.
• Flexibility to adapt within standard office hours.
• Comfortable handling high volumes of customer interactions in a dynamic environment.

Key Qualifications, Certifications & Training

Qualifications:

• Tertiary education – Desirable

Certifications:

• Relevant industry certifications – Highly Desirable

Benefits

• Great Place to Work-Certified Company
• Premium HMO
• Holistic employee experience
• Work-from-home and hybrid work setup
• Rewards and incentives
• Monthly engagement activities
• Career advancement opportunities
• Paid referral program