Data Analytics Supervisor

The Supervisor I - Data Analytics- Operations Management plays a critical role in managing day-to-day operations for Business intelligence and Data Analytics.

Acting as a liaison between management and frontline teams, this role is essential in delivering exceptional service and maintaining strong client relationships.

• Identify, standardize, and share best practices across Sales and Sales Support teams to improve pipeline management, revenue performance, and sales effectiveness.
• Provide expert, data-driven insights and actionable recommendations to support sales operations, forecasting, territory performance, quota attainment, and strategic sales initiatives.
• Serve as the Sales Analytics Project Manager, overseeing the analytics project pipeline and acting as a consultant in gathering, qualifying, and translating sales business requirements into technical solutions.
• Lead large-scale sales analytics initiatives involving multiple sales teams, regional leaders, and senior management.
• Provide guidance, coaching, and technical direction to analytics team members to ensure high-quality sales reporting and insights delivery.
• Partner with Sales Operations and Sales Leadership to design and deliver analytics solutions that drive revenue growth, improve conversion rates, and optimize sales processes.
• Evaluate sales analytics solutions to determine total cost of ownership and identify opportunities for efficiency, automation, and cost reduction.
• Serve as the Subject Matter Expert (SME) for sales data, including CRM data models, ETL processes, and the end-to-end sales analytics portfolio.
• Apply strong technical expertise in SQL, Salesforce Reports & Dashboards, and Tableau dashboard development to build scalable, accurate, and insight-driven sales analytics solutions.
• Translate complex sales data into clear, compelling, and executive-ready dashboards and reports that enable data-driven sales decisions.
• Act as backup to the Analytics Supervisor/Manager as needed, ensuring continuity of leadership for sales analytics operations.
• Participate in structured onboarding and training programs covering sales operations, enablement tools, and leadership fundamentals
• Learn to manage day-to-day operations of a business analytics team, including performance monitoring, coaching, and reporting.
• Understand and apply sales enablement tools such as CRM platforms, Gong, and Power BI dashboards, tableau
• Collaborate with Sales Trainers and Segment Managers to support team readiness and productivity

Qualifications:

• Must be willing to work in shifting schedules (morning, mid, night shift)
• Must possess a bachelor's degree, in any field
• Data Analytics/Science background required
• Proven experience leading a team (preferably a data analytics team)
• Proven experience BI tools (Power BI, Tableau, Qlik Sense, or similar)
• Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
• Strong attention to detail with ability to identify missing information, errors, trends, and areas of concern with quote routines and product components
• Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
• Thorough understanding of complex system support environment
• Effectively apply analytical and problem-solving skills to accurately diagnose code/program/system problem causes and generate potential solutions
• Ability to recognize and escalate problems and act accordingly to seek assistance, to ensure work and learning objectives are achieved within established standards.
• Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
• Ability to develop and maintain positive relationships with stakeholders
• Ability to work collaboratively within and across teams