Workforce Specialist

Role and Responsibilities:

• Monitor employee attendance, schedules, and staffing requirements
• Prepare and manage shift schedules and workforce allocations
• Coordinate with supervisors regarding manpower needs and staffing concerns
• Maintain accurate employee records, attendance logs, and reports
• Assist with onboarding, and documentation processing
• Handle administrative and clerical tasks related to workforce operations
• Ensure compliance with company policies, attendance guidelines, and operational procedures
• Respond to employee concerns regarding schedules, leave requests, and attendance
• Generate daily, weekly, and monthly workforce reports
• Support operational efficiency by ensuring proper staffing coverage

Qualifications:

• Must have a Bachelor's degree in Business Administration, IT, or any related-field.
• Fresh college graduates without experience are encouraged to apply for the position.
• Previous experience in workforce management, scheduling, operations, or customer service is a plus, but not required.
• Proficient in Microsoft Office and Google applications, especially Excel, Word, and Outlook (or Docs, Sheets, Slides)
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Ability to multitask and work efficiently under pressure
• Strong attention to detail and accuracy in reporting
• Analytical and problem-solving skills
• Ability to maintain confidentiality of employee and company information
• Willing to work on shifting schedules, weekends, or holidays if required
• Ability to work independently and as part of a team
• Professional attitude and strong work ethic
• Fast learner with the ability to adapt to changing operational needs
• Good interpersonal skills and ability to coordinate with different departments
• Willing to undergo training and continuous learning programs.
• Amenable to work on-site.
• Available to start immediately.

Preferred Skills:

• Experience in BPO, retail, logistics, or operations environments
• Basic data analysis and reporting skills
• Familiarity with attendance and payroll processes
• Strong customer service orientation

What we offer:

• Paid training from day one, subject to training terms and conditions
• Receive team and personal performance-based incentives.
• Unlimited employee referral incentives!
• Weekends off during the training period.
• Opportunity to work with easy international accounts.
• Exclusive perks and discounts with corporate partners.
• Relax in our employee social lounge and sleeping areas.
• Career growth and skills development opportunities.
• Fast-track career advancement programs.
• Fun and engaging company events and activities.

Who we are:

Azpired Inc. is a world-class outsourcing solutions provider with offices in Cebu City and Cagayan de Oro. We deliver cost-efficient and high-quality services to clients across the United States, Canada, Australia, and New Zealand.

By combining industry expertise with advanced technology, we help businesses achieve better operational efficiency and stronger returns on investment.

Seize the opportunity to advance your career with us! Visit our recruitment office on the Ground Floor of the Cebu Exchange Tower on weekdays from 8:00 am to 4:00 pm. Join us now and #RedefineYourFuture!