Spanish Bilingual Operations Support (FREELANCE)
Torero Global Outsourcing Corp. Quezon City Full-time
About the role
Torero Global Outsourcing Corp. is seeking a Spanish Bilingual Operations Support professional to join our dynamic customer service team. This is a full-time freelance position based in Eastwood, Quezon City, Metro Manila. In this role, you will provide essential operational and customer service support whilst utilising your fluency in both Spanish and English.You will be a vital part of our contact centre operations, ensuring smooth communication and service delivery for our diverse client base. This position is fundamental to maintaining our high standards of customer satisfaction and operational excellence.
What you'll be doing- Respond to customer inquiries via phone, email, and chat in both Spanish and English
- Provide technical and administrative support to resolve customer issues efficiently
- Process customer requests and maintain accurate records of interactions
- Assist with inbound and outbound customer communications
- Support operational tasks including scheduling, documentation and data entry
- Escalate complex issues to senior team members when necessary
- Maintain professionalism and patience when handling difficult customer situations
- Contribute to team meetings and share feedback for continuous improvement
- Adhere to company policies, procedures and quality standards
- Meet performance targets including call handling times and customer satisfaction metrics
- Fluent bilingual capability in Spanish and English, both written and spoken
- Previous experience in customer service or call centre operations
- Strong communication skills with the ability to explain complex information clearly
- Excellent organisational and time management abilities
- Proficiency with computer systems, databases and customer relationship management (CRM) software
- Ability to multitask and manage multiple customer interactions simultaneously
- Problem-solving mindset with a focus on delivering customer satisfaction
- Professional demeanour and ability to remain calm under pressure
- Reliable attendance and punctuality
- Bachelor or equivalent qualification
- Preferred: Previous experience in a multilingual contact centre environment
- Preferred: Familiarity with technical support processes
What we offer
At Torero Global Outsourcing Corp., we value our team members and strive to create a supportive work environment. We offer competitive remuneration for freelance positions, flexible scheduling options where feasible, and the opportunity to work with an international client base.Our team benefits from ongoing professional development opportunities, including training in customer service excellence and language skills enhancement. We foster a collaborative culture that encourages innovation and recognises individual contributions.
Additionally, we provide a positive work atmosphere with access to modern facilities and technology to support your success in this role.
About us
Torero Global Outsourcing Corp. is a leading customer service and business process outsourcing company dedicated to delivering exceptional support solutions to businesses in the US. We specialise in multilingual customer service, technical support, and operational excellence.Our mission is to bridge communication gaps and enhance customer experiences through our skilled and dedicated team. With a commitment to quality, innovation and employee satisfaction, we have established ourselves as a trusted partner for companies seeking reliable outsourcing solutions.
We pride ourselves on our diverse workforce, inclusive culture and commitment to continuous improvement in all aspects of our operations.
Ready to join our team?
If you meet the requirements and are excited about this opportunity, we would love to hear from you. Please submit your CV, a cover letter highlighting your relevant experience, and any certifications or qualifications. Apply now to become part of Torero Global Outsourcing Corp.and make a meaningful impact in our customer service operations.
OptumQuezon City
health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Manager, PH Country Security Operations Center (CSOC) is a member of UnitedHealth Group’s (UHG) Corporate Security organization. Corporate Security is responsible...
Our ClientsTaguig, 15 km from Quezon City
Direct the day-to-day operations of assigned teams, ensuring activities are carried out in accordance with US healthcare protocols, patient safety guidelines, and operational standards.
• Oversee key operational functions, including scheduling...
Parañaque, 18 km from Quezon City
Job Description
Posted on 25 July 2026
Key Responsibilities:
• Supervise and lead field personnel to ensure efficient daily operations.
• Monitor team performance and provide coaching, guidance, and performance evaluations
• Ensure compliance...