Call Center Representative | Onsite | Ortigas / Makati | Night | Weekends Off

Own every patient interaction with confidence and care

The Call Center Representative role is your opportunity to support a healthcare organization focused on making care easier to access and easier to navigate. This role helps shape positive patient experiences at every touchpoint while opening the door to a long-term global career with Emapta and its premium employee experience.

Snapshot

Employment type: Full time

Shift: Night shift, weekends off (PST Schedule: 08:00 AM - 05:00 PM)

Work setup: Onsite, Ortigas / Makati

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas / Makati (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 1 to 3 years of healthcare or medical call center experience
• Knowledge of medical insurance including PPO and HMO plans highly desirable
• Excellent English communication skills (spoken and written)
• Friendly, patient-focused personality with strong customer service skills
• Ability to handle high call volumes while remaining calm and professional
• Typing speed of at least 55 words per minute
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Warm, friendly, and helpful phone presence
• Team player who enjoys helping patients and solving problems
• Dependable and motivated individual who takes pride in their work

• Answer high-volume incoming calls from patients in a professional and friendly manner
• Schedule, reschedule, and confirm patient appointments
• Assist patients with questions related to services, providers, and clinic locations
• Verify and interpret patient insurance information including PPO and HMO plans
• Provide clear and compassionate communication while assisting patients with their needs
• Accurately document patient information in the electronic medical record system
• Coordinate with clinic staff to ensure smooth patient scheduling and communication
• Maintain a high level of professionalism and customer service at all times

About the Client

Their approach prioritizes patient satisfaction, provider support, and a convenient healthcare experience built around wellness, education, and long-term trust.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!