Multilingual Service Desk Analyst- Dutch and French (Trilingual)
Gratitude Inc Manila
Qualifications:
- With or Without Service Desk Experience.
- Can speak, read, and write in Dutch and French.
- Willing to work 100% onsite.
- Strong communication skills
- Technical troubleshooting
- Help Desk/ IT Services
- Candidates must have at least 2 years of technical support experience
- Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills
- Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.
- Produce quality work and results.
- Ensure fast and accurate turnaround of work.
- Solve problems using agreed-upon procedures.
- Develop a comprehensive understanding and mastery of all tools.
- Remain updated on products, policy, procedure, and other important operational issues.
- Perform other duties as assigned.
- To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Follow agreed escalation procedures.
- To come in on time and on the scheduled shift and Breaks assigned by the people manager.
- Follow rest day schedule as assigned.
- Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager
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