Service Desk Analyst | Onsite | Makati | Night Shift

Power Legal Technology Through World-Class IT Support

This opportunity offers a long-term global career with Emapta, designed for top 1% talent seeking continuous growth, work-life balance, and exposure to world-class technology environments.

• Employment Type: Full-time
• Work Setup: Onsite, Makati
• Shift: Night Shift, Shifting Off

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• High school diploma or equivalent
• 3 to 5 years of relevant Service Desk, Help Desk, or IT Technical Support experience
• Strong verbal, written, and typing skills
• Excellent customer service, multitasking, time management, and interpersonal skills
• Ability to collaborate effectively in a team-oriented environment while working independently and making sound decisions within assigned responsibilities
• Ability to maintain professionalism and perform effectively in a fast-paced, high-pressure environment
• Strong analytical, critical-thinking, and problem-solving skills to identify, troubleshoot, resolve, and recommend effective solutions to technical issues
• Proficiency in remote troubleshooting using screen-sharing and remote-control tools while asking relevant diagnostic questions
• Strong initiative, attention to detail, follow-through, and organizational skills, with the ability to manage multiple priorities and make informed decisions based on research

• Serve as the first point of contact for customers seeking assistance with hardware, software, network, and other technical or non-technical issues
• Provide technical support through phone, email, and chat channels
• Identify, diagnose, troubleshoot, and resolve customer issues using knowledge bases, documented procedures, previous case history, and team collaboration
• Escalate complex issues to the appropriate support team when necessary to ensure timely resolution
• Utilize screen-sharing and remote-control tools to investigate, assess, and resolve customer-reported issues
• Create, update, and maintain accurate, detailed service tickets documenting customer requests, troubleshooting activities, and resolutions
• Ensure complete and accurate ticket documentation to support effective communication with customers and internal support teams
• Maintain consistent attendance and deliver reliable support in accordance with service expectations

About the Client

Built on decades of legal technology expertise, our client continues to set the benchmark for innovation, operational excellence, and exceptional client service, empowering law firms to stay competitive in an evolving digital landscape.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!