Compliance Analyst - BPO

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide subject matter expertise during the client lifecycle, ensuring provision of timely and accurate responses to client Compliance matters; participates in audits, build-outs, reviews client contracts, answers questionnaires, conducts client risk assessments, advocates client security measures, measures compliance with contractual obligations, conducts go-live assessments.
• Review client and site implementations to ensure that they conform to existing policies and procedures, as well as all applicable local laws and regulations.
• Support the security organizations to prevent, respond to, investigate, resolve, and report claims of loss due to fraud or theft. Support and conduct assessments regarding claims of fraud, providing recommendation to peer groups in order to take steps to prevent additional losses to customers and/or clients, engaging with local, state and international law enforcement as required.
• Communicate security infractions, violations and compromises to regional line management, internal customers and department leadership where appropriate in a timely and concise manner.
• Supports the Global FOUNDEVER Security Operations Center and Corporate Emergency Response Teams to respond to physical and logical security events at the country, local and site level.
• Support the local implementation of Business Continuity Plans and/or Disaster Recovery Plans for the Center and Accounts, according to the requirements of the business and clients.
• Support the standardization of key processes including physical security, business continuity, crisis management plan, country risk evaluation and disaster recovery to assure consistency.
• Conduct analysis and provide recommendations to line management for consideration on identification of needs affecting the success of FOUNDEVER Compliance Organization strategy and objectives. Based on the analysis, advise management and country leadership on the appropriateness of developmental efforts to fulfill those needs.
• Support Client on-site and PCI audits within the site(s), providing evidence requested on key processes.
• Provide regular communications to FOUNDEVER’ business units on best practices, internal security policy, regulatory and privacy compliance, and contractual requirements.
• Maintain technical competence in security and auditing methods, tools, and best practices.
• Support corporate department leadership to provide insight to current security issues and will be responsible for moderately complex research and trending to assist with analysis and ensure overall global security performance.
• Conduct Physical & Logical Assessments.
• Provide administrative reporting, employee consultation and employee assessments for any assigned employees.
• Perform any other tasks, duties, or services requested by his/her immediate superior.