Application Support Analyst - EDI | Hybrid

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY

This role is responsible for managing end-to-end production support, driving operational improvements, and ensuring seamless data exchange between systems and external trading partners.

This role requires a strong combination of technical proficiency, vendor management, incident response, and a deep understanding of EDI ecosystems.

KEY RESPONSIBILTIES

• Lead and manage all EDI operations via OpenText VAN, supporting data exchanges with over 36 trading partners using multiple EDI document formats (e.g., 810, 850, 856, 997).
• Ensure reliable, secure, and timely system-to-system data integration between internal platforms and external partners.
• Collaborate with trading partners, technical teams, and vendors to onboard new connections, resolve mapping issues, and maintain EDI compliance.
• Monitor and troubleshoot EDI message failures, transmission delays, and partner connectivity issues to ensure minimal disruption.

• Oversee daily operations and support for key business applications, including:
• Order to Collection and Finance systems
• Agent Reporting Tool (MS Access / SQL Server)
• ColdFusion-based Call Management Systems (Oracle DB)
• Invoice printing systems and RPA workflows
• Ensure operational continuity for containerized applications hosted on IFS Cloud Platform, managing releases and scalability initiatives.

• Manage all incidents, service requests, and change activities via ServiceNow, ensuring resolution within SLA targets.
• Lead root cause analysis for critical production issues, particularly those related to EDI failures, integrations, or data inconsistencies.
• Coordinate with infrastructure and development teams to deploy fixes and enhancements with minimal impact to business operations.

• Support month-end and quarter-end financial close activities, ensuring accuracy and timely processing of reports, reconciliations, and batch jobs.
• Partner with business and IT teams to design, deploy, and optimize RPA (Robotic Process Automation) solutions that streamline operational processes across systems.

• Act as liaison between IT, business stakeholders, and external vendors, translating business requirements into technical solutions and ensuring alignment with enterprise goals.
• Maintain and update knowledge repositories, SOPs, and operational documentation to facilitate cross-training and knowledge transfer.
• Ensure compliance with internal audit, security, and governance requirements across all supported platforms and integrations.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 7+ years of experience in enterprise application support, with 3+ years focused on EDI operations and integrations.
• Demonstrated experience managing:
• OpenText VAN or similar EDI platforms (SPS Commerce, IBM Sterling, etc.)
• Multiple EDI formats (EDI X12, EDIFACT, XML, etc.)
• Internal applications integrating with EDI systems (e.g., ERP, finance, order processing)
• Strong hands-on knowledge of MS Access, SQL Server, Oracle, ColdFusion, and applications hosted on IFS Cloud or containerized platforms.
• Experience supporting financial systems, close processes, and enterprise reporting environments.
• Proficiency in ITSM tools like ServiceNow for ticketing, change control, and SLA tracking.
• Excellent analytical, troubleshooting, and cross-functional communication skills.

Preferred Skills:

• Experience with EDI partner onboarding, mapping tools, and VAN connectivity troubleshooting.
• Exposure to document automation, print management systems, and automated workflow platforms.
• Knowledge of RPA tools (e.g., UiPath, Automation Anywhere) and how they integrate into ERP and financial operations.
• Familiarity with data governance, audit compliance, and secure data transmission best practices.