Customer Service Specialist

Full job description

• In 2027 our company expects to trade on the U.S. stock market. If that occurs and you do a good job, we expect you to receive over $100,000 from owning units of our corporation. We believe all staff should benefit if our company succeeds big.
• Health insurance that covers you globally so you can live wherever you like safely.
• Bonuses for great work, "thinking out of the box", or going the extra mile.
• Your compensation is cash hourly rate + bonuses + ownership of units in our Corporation. You can convert the units into cash after meeting conditions, such as staying with our company for at least five years. That ensures the right behaviors are rewarded.
• To fill our company with the top people, we set pay to be moderately above what’s typical for the job in the applicant’s area, based on a Google search of “salary" for this job role in the applicant's country + SalaryExpert and Indeed.com. The salary range advertised is mostly just the basic cash salary and does not show the full benefits of the bonuses, healthcare payments, and ownership typically given to our colleagues.
• We are always on the lookout for brilliant, self-driven people whom colleagues enjoy working with. If hired, you'll have the right to refer friends to the company as we expand teams.

We are purpose-driven, socially conscious, and passionate about improving the communities we serve.

That's what we're hoping for here.

We are also hiring both full-time and part time staff in other positions: 1) writing for our blog, 2) recruitment assistant, and 3) webpage designer. If you are skilled in those fields and customer service, you can do both for variety.

This job is 100% remote. You can work from your laptop anywhere.

• ≥ 3 years experience as a customer service agent who answered phone calls from customers.

• Fluent English in oral conversation and writing.

• Work at least 35-40 hours per week. If you wish to earn extra, you can work more (up to 55 hours per week).
• To enable collaboration, most of your work hours will occur during your choice from 9am-9pm New York time.

• We require someone who can work with us for at least 3 years. This is for a long-term, employee role.
• Bachelors or masters degree with a grade point average of at least B+. In a later phase of interviews, we’ll ask for your official list of university courses and grades, which you can obtain from your university.
• Consistently reliable internet connection.
• Loves being productive and learning new skills.

The process for joining our company is typically:

• We ask a few questions now.
• If we like your answers and CV, we’ll invite you to a written interview to test your writing skills and learn more about you.
• If that goes well, we’ll invite you to a final interview in Zoom.

Pay: Php400,000.00 - Php550,000.00 per year

Benefits:

• Additional leave
• Employee stock ownership plan
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay
• Performance bonus

Application Question(s):

• If you'd like to work full-time at a well-run corporation for many years, that's great. Our goal is that people spend much of their career at our company. We expect to give you at least 2,000 paid work hours per year. What is the annual salary in cash that you require in PHP? We will only proceed if the number you say does not surpass the range posted for our job. It should also be within what the data shows is reasonable based on your CV.
• In university, what was your Average Grade (GPA) upon graduating? Also, clarify the grade system used by your school (e.g. 1.0-5.0 with 1 being the best, or 1.0-4.0 with 4 being best). Please be honest because before being hired, we’ll ask for your official list of university courses and grades.

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 4 years (Required)-time