Customer Service Specialist
RecruitNest Consulting Muntinlupa ₱20,000 - ₱22,000/month
Job Expectations:
- Position Type: Individual Contributor - Associate
- Employment Type: Full-Time, Permanent (Direct Hire)
- Work Setup & Location: Onsite - Alabang, Muntinlupa
- Number of Headcounts: 200+ FTEs Available
- Work Schedule: Weekdays; Night Shift
- Industry: Digital IT Solutions & Consulting (BPO)
Responsibilities:
- Provide exceptional customer service by addressing customer inquiries and concerns related to financial or insurance products promptly.
- Assist customers with product or policy inquiries, account or order processing, and issue resolution.
- Maintain a high level of knowledge about company products, services, and basic financial/insurance processes to provide accurate information.
- Document customer interactions, transactions, and feedback for compliance, quality assurance, and continuous improvement.
- Collaborate with team members to enhance the overall customer experience and service delivery.
Job Requirements:
- Fresh graduates and career shifters are welcome to apply
- BPO calls/voice support experience (financial services or insurance accounts) is a big plus
- Excellent interpersonal and English communication (written and verbal) skills
- Proficient in basic computer navigation and troubleshooting
- Can start immediately, if possible
Benefits:
- HMO on day 1 of employment
- HMO for 2 free dependents
- Leave credits + Leave encashment
- Performance incentive bonus
- Annual performance increase
- Night differential rate
- Government Mandated Benefits
- 14th-month pay
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