Customer Care Assistant
KFC Quezon City Full-time
QUALIFICATIONS:
- Graduate of any 4-year course
- With at least 1 year work experience in Hospitality or Customer Care industry
- Knowledgeable with MS Office applications
- Has a good verbal and written communication skills
- Candidates must have high attention to detail and high regard for quality
- Amenable to a mix of work on site and work from home schedule Monday to Sunday including holidays depending on schedule
- Willing to work flexible hours based on current shifting 9:00 AM to 7:00 PM or 11:00 AM to 9:00 PM depending on schedule
JOB RESPONSIBILITIES:
Complaints Handling- Handles/Replies to messages received through the different KFC Customer Care media/channels (Emails, Social Media, phone call, GES, and SMS)
- Encodes each message received via the KFC Customer Care different media/channels
- Files KFC Customer Care-related data/reports
- Consolidates and analyze data received by KFC Customer Care (eg. Critical concerns monitoring weekly issuance, etc.)
Quezon City
falls through the cracks.
Visit project sites when needed to assist with house turnovers and meet clients face-to-face.
Work with the team to spot ways we can level up our customer service.
Work Setup
Must be able to report daily to our Quezon City...
PureGoldManila, 10 km from Quezon City
Successful candidates will be responsible in answering queries from the customers using Puregold Mobile App, Shopee, and Tiktok.
REQUIREMENTS:
• Graduate of any 4 year Bachelors degree course
• 1-2 years experience in Retail Operations...
Quezon City
Job Description
Posted on 11 May 2026
Key Responsibilities
• Supervise the daily operations of the customer care team and drive performance.
• Review and improve current workflows to make them clearer and more efficient.
• Manage the CRM...