Homecare Scheduler Virtual Assistant (Full-Time)

Job Opportunity: Homecare Scheduler Virtual Assistant (Full-Time)

• Position Details:
• Type: Full-Time, Remote
• Schedule: EST Office Hours
• Rate: $4 USD/hour
• Key Responsibilities:
• Manage day-to-day caregiver-client scheduling using our internal systems.
• Ensure shifts are filled promptly and appropriately based on client needs and caregiver availability.
• Monitor upcoming shifts and follow up with caregivers to confirm attendance or fill cancellations.
• Coordinate with the Office Manager to assign newly hired caregivers to client cases.
• Update and maintain caregiver schedules in ERSP and other authorized company tools.
• Respond to urgent staffing issues (e.g., last-minute callouts, shift swaps) with quick solutions and proper communication.
• Communicate with caregivers and clients to manage schedule changes and resolve conflicts.
• Maintain accurate documentation and reports for all scheduling activities.
• Use tools such as Go High Level (GHL), RingCentral, and Outlook to track, update, and communicate schedules.
• Report any critical incidents (e.g., caregiver no-shows, client concerns) to the Office Manager or Administrator promptly.
• What We’re Looking For:
• Excellent English communication skills with a neutral accent.
• Strong multitasking and organizational skills.
• Prior experience in scheduling (homecare/healthcare setting is a plus).
• Tech-savvy, with familiarity in tools like GHL, RingCentral, Outlook, and ERSP.
• Able to work independently, solve problems quickly, and manage time well.
• Reliable, professional, and committed to supporting the care team and clients.
• Why Join Us?

• How to Apply:

• Project Coordinator
• Human Resource Management
• Operations Management
• Customer Support
• Customer Service
• Project Coordinator
• Human Resource Management
• Operations Management
• Customer Support
• Customer Service