Medical Virtual Assistant - Virtual Assistant

This a Full Remote job, the offer is available from: Philippines

This is a remote position.

Virtual Rockstar is hiring a dedicated and experienced Medical Virtual Assistant to support a mission-driven physical therapy practice based in Pennsylvania. This remote role is ideal for someone with a background in medical administration who is passionate about improving patient care and streamlining healthcare operations.

About the client:

Our client is a progressive, patient-centered physical therapy practice committed to redefining the relationship between therapist and patient through collaboration, education, and personalized care. Their core values include clinical excellence, empathy, professional growth, and a commitment to serving their community.

Responsibilities

Reception & Scheduling Support:

• Answer and manage patient phone calls and email inquiries
• Schedule new patient appointments and input data into the EMR system (WebPT)
• Manage appointment calendars and send reminders
• Handle appointment rescheduling, cancellations, and follow-ups
• Maintain a waitlist and manage birthday and personalized communications

Patient Coordination:

• Track and follow up on referrals and insurance verifications
• Update and manage electronic medical records
• Explain insurance benefits to patients
• Monitor and report on Medicare thresholds and plan of care timelines

Administrative Support:

• Coordinate internal and external communications via shared inboxes
• Prepare reports and gather data for weekly leadership meetings
• Track authorizations and manage documentation workflows
• Assist with Google Ads performance analysis and reporting
• Serve as liaison for the clinic’s specialty programs (e.g., running program)

Tools and Platforms Used:

• WebPT (EMR)
• RingCentral (phone and messaging)
• Egnyte (file sharing)
• Google Workspace (Docs, Sheets, Gmail, Calendar, etc.)

• Minimum 1 year of experience in a healthcare or medical virtual assistant role
• Familiarity with EMR systems (WebPT experience preferred)
• Strong verbal and written communication skills
• High attention to detail and ability to work independently
• Comfortable with confidential information; knowledge of HIPAA compliance is preferred
• Tech-savvy and organized with excellent time management skills

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

Salary:

$6.00-7.50

This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.