Customer service manager
Pasay
Job Description
Posted on 17 July 2025- Executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives.
- Establishes service levels and requirements for the department.
- Analyze, record and assess customer feedback.
- Responsible for understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services.
- Leads a team of representatives to ensure they deliver high-quality support to customers.
- Continuously seeking ways to improve the overall customer experience.
- Excellent in verbal and written communication in hindi/english Language.
- Outstanding communication skills.
- Conflict resolution skills.
- Creative problem-solving ability.
- High level of empathy.
- Graduate of Bachelor's Degree.
Work location
PASAY CITY, NCR, FOURTH DISTRICT
Remarks
Name: SINGH, KULDIPAddress: City of Manila
Nationality: Indian
Intented period of employment: Three (3) years
Work Place Address: UNIT NO. E-25 G/F BACLARAN BAGONG MILENYO PLAZA, F.B. HARRISON ST., COR. RUSSEL AVE., BRGY. 76, PASAY CITY
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