Customer Service Manager (Makati, Manila, Pasig, Pasay City)

Join the Team

You lead by example, balancing day-to-day priorities with long-term growth and development.

What You'll be doing

As Customer Service Manager, you will:

• Manage the day-to-day operations of our stores. Leading and supporting recovery processes (Refresh, Presentation, Backfill) across the store, to maximise on-show availability and improve customer satisfaction.
• Skilled in using data and reporting tools to track store performance, managing budgets and support data driven decision making.
• Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement
• Build team capability through coaching, training and effective recruitment selection fostering a high-performance culture and ensuring strong team engagement through leading by our values, ways of working and expected behaviours.
• Implement safety processes to ensure compliance with regulations. Delivering safety training, supporting injury management and promoting a safe work environment
• Proficient in financial management, cost control, expense management and supporting overall store profitability.

Technical Ability:

• Proficient in business administration tools and technology to manage people, inventory and budgets.
• Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making.
• Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.
• Confident decision-maker who understands store operations and procedures.
• Proven leadership skills in building relationships, managing teams and driving positive change effectively.
• Capability in using customer insights to improve service delivery and drive store profitability

Who you are:

• You are someone with strong organisation skills, detail focused and can prioritise effectively.
• You are proactive and self-motivated, seeking out opportunities and acting on them.
• You are a great communicator adjusting your style to motivate the team and handle customer needs.
• You are a team player leading by example, delegating well and valuing contribution from others.
• You effectively manage multiple priorities, balancing operational demands, team needs and customer expectations to achieve business outcomes.