Customer service manager

Job Description

We are looking for a Customer Service Manager to lead our customer support team, ensuring excellent service and satisfaction. The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to develop strategies that enhance the overall customer experience.

Key Responsibilities:

• Oversee daily operations of the customer service department.
• Develop and implement customer service policies and procedures.
• Train, mentor, and manage customer service representatives.
• Handle escalated customer complaints and provide effective solutions.
• Monitor customer interactions and ensure service quality standards are met.
• Analyze customer feedback and implement improvements.
• Collaborate with other departments to enhance customer satisfaction.
• Prepare reports on customer service performance and trends.

Qualifications/Requirements

Qualifications & Skills:

• Bachelor's degree in Business, Communications, or a related field.
• Proven experience in customer service management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM software and customer service tools.
• Ability to work in a fast-paced environment and handle pressure.

Work location

CITY OF SAN JUAN, NCR, SECOND DISTRICT

Remarks

No additional remarks

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